Refund & Cancellation Policy

Adding funds converts money into a balance held in your account for use on this platform — funding campaigns, boosting campaigns and paying prize pools. A balance is not a deposit account, earns no interest and is not transferable to another user.

An unused funded balance can be refunded to the original payment method on request within 180 days of the top-up, less any payment-processing fee that we cannot recover. Request it from Settings → Privacy & data, or by contacting support with the transaction reference.

Once a campaign is published and open for entries, the prize pool is committed to participants and is not refundable. If a campaign is cancelled before any entry is submitted, the committed pool returns to your balance in full. If it is cancelled after entries exist, the pool is distributed according to the Official Contest Rules.

Boosts begin delivering immediately and are consumed as they deliver, so they are not refundable once started. If a boost fails to deliver because of a fault on our side, the unused portion is credited back to your balance automatically.

Earnings from prizes and rewards are paid out through the withdrawal flow and are not part of this refund policy. A withdrawal can be cancelled by you only while it is still pending review; once processing has started it cannot be reversed.

Digital rewards are delivered instantly and are final once the code is revealed. Physical rewards can be cancelled before dispatch. A reward that is faulty, unusable or never delivered is replaced or refunded in points.

Please contact support before raising a chargeback — most issues are resolved faster directly. An account with an open chargeback may have withdrawals and campaign funding paused until the dispute is settled.

Nothing here limits any refund or cancellation right you have under the consumer law of your country of residence.

Contact support from the account that made the payment and include the amount, the date and the transaction reference shown in your wallet activity. We respond within 5 business days and refunds settle to the original payment method within 5–10 business days after approval.